FAQ’s

What sort of cars do we offer?

Lincoln Super Stretch 10 Seater

How do I book a car?

Please contact us by phone or fill and submit our online booking form. We recommend to book at least 24 hours in advance for major/ special events or if you need a specific car. For same day/ last minute reservations please call us at 0450 860 035. We will do our best to accommodate you. Bookings are open from 8.00am to 10.00pm 7 days a week

Do I need to confirm my booking?

For phone bookings we will send you a text message or an email to re-confirm the details of your booking to avoid any ambiguity. Please reply back to confirm the booking details.

How can i make sure that the car will turn up on time?

We will communicate with you via text message/ phone, to keep you informed about time of arrival in accordance with the booking time.

How does pricing work?

Prices may vary depending upon pick-up/drop-off locations, number of passengers and time of travel. Please refer to our pricing page as a guide and contact us for a quote on any trip across Melbourne/ Regional Victoria. All bookings should be prepaid into company account, or cash on pick up. All credit card payments attracts 2% surcharge 

Are there any additional costs involved?

Additional costs are usually required in circumstances where you need a child seat, a specific or larger car. Extra-ordinary waiting time and multiple pick-up/drop-off points may also attract additional costs.

What are my payment options?

We accept credit cards, bank transfer and cash payments. You can quote your credit card at the time of booking or pay to driver at the end of each trip.

What is your Cancellation Policy?

We require at least 24-hour notice to change or cancel your reservation. If you cancel less than twenty four hours before your scheduled pick up time, we will charge a 50% cancellation fee.